Get in touch
Contact us
We're a small, focused team. We read every message and respond within one business day.
General support
Questions about the product, your account, or getting started.
support@opensearchdoctor.com
Billing & subscriptions
Invoice requests, payment issues, plan changes, and cancellations.
support@opensearchdoctor.com
Privacy & legal
Data requests, privacy questions, and legal enquiries.
support@opensearchdoctor.com
Send us a message
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Before you write
Many common questions are already answered on our Pricing & FAQ page and in the documentation.
I installed the agent but no data is showing.
Check that the agent key is correct and that the server can reach opensearchdoctor.com on port 443. Review the agent logs (agent.log) for connection errors.
How do I cancel my subscription?
Go to Settings → Billing → Manage subscription. Cancellation takes effect at the end of the billing period.
Can I request a refund?
Email support@opensearchdoctor.com within 30 days of the charge with the details. We review refund requests case by case.
I need to delete my account and all my data.
Go to Settings → Account → Delete account. Data is purged within 30 days. Alternatively email support and we will handle it manually.
We aim to respond within one business day (Mon–Fri, UTC+1).